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SHIPPING METHOD
During the purchase process, you will be asked which shipping method you prefer so that you can send the products or pick them up at the office.
In the latter case, you can pay in advance or when you pick up the goods. We use Swiss Post's courier service for goods shipments.
Attention: we only ship within Switzerland, Austria, Germany, France and Italy
If the goods are available, the average delivery times are 2-4 working days from the order.
The shipping costs vary depending on the destination. The cost for the Swiss territory is 10 to 15 CHF, for the European one
Territory 25 to 30 CHF. All products will be sent to the agreed delivery address. Please enter a correct address including house number.
Shipping guarantees
Shipping guarantees All our products are delivered properly packaged. We recommend that you always check the number and the good condition of the parcels, otherwise you have to immediately complain to the courier and inform us immediately of what happened. It should be noted that the replacement costs are borne by the customer, while the shipping costs are entirely borne by us.
ALWAYS CHECK THE ADDRESS ON THE DELIVERY. We also recommend that you provide us with your phone number at the time of ordering.
PAYMENT
•Bank Transfer
• Paypal
•Credit card
• Twint
• Payment when picking up the goods in our office.
During the order phase you can choose the payment method you want.
Bank Transfer
When selecting the transfer, payment must be made with a transfer to our bank account using the following bank details:
Account holder: Sattronic Saverio Gulli
Bank: Raiffeisenbank Werdenberg
Account number: CH4080808005584790098
Swift / BIC: RAIFCH22
The goods will only be sent after confirmation of the payment.
The transfer time does not depend on us, but on your bank.
It can take 2 to 4 days from the date of the transfer.
Paypal
If you already have an account, you can complete the payment in your account and then decide whether you want to use your linked account or one linked to the PayPal account
Want to pay by credit card. It is not absolutely necessary to have an account with PayPal in order to be able to pay !!.
In fact, it is possible to enter the details of your credit card or prepaid card without an account, since PayPal is only one payment area. So no obligation to have a PayPal account to pay!
Credit card
You can conveniently pay with the most popular credit cards via the stripe circuit. Please note that your credit card details are not stored on the website, but are transmitted to the Stripe gateway in a protected form.
Twint
After purchasing, you will receive an email with the details to make the payment through Twint.
On-site pick-up
You can also pay for the goods when they are picked up on site.
Alternative dispute resolution
The EU Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes in connection with your online order without the involvement of a court. The dispute settlement platform can be reached at the external link https://ec.europa.eu/consumers/odr/.
We endeavor to settle any disagreements from our contract by mutual agreement. In addition, we are not obliged to participate in an arbitration procedure and unfortunately cannot offer you participation in such a procedure.